Return & Refund Policy

Thank you for supporting Kainchi Dham Handloom. We take immense pride in our authentic, hand-loomed textiles, pure Himalayan wool, and natural botanical dyes.

Because every piece is individually handcrafted on generational pit-looms, slight variations in weave rhythm, texture, and natural color variations are not considered defects. Instead, they are the unique markers of genuine artisan craft. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 14 days from the date your package was delivered to request a return or exchange. Requests made after 14 days of delivery will unfortunately not be eligible for a refund or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return, your item must be unused, unwashed, and in the exact condition that you received it. It must be in its original packaging with all artisan tags attached. Items damaged due to improper washing (e.g., machine washing hand-dyed wool) are not eligible for a return.

3. Non-Returnable Items

The following items cannot be returned or refunded: custom-ordered or specially customized textiles, and final sale items or items purchased during clearance events.

4. How to Initiate a Return

Send an email to care@kainchidhamhandloom.com with your order number and the reason for the return. Please include clear photos if you believe the item arrived damaged or defective before shipping. Once approved, our team will provide you with the return shipping address.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If an item arrives structurally damaged or incorrect due to our error, we will cover the return shipping costs or arrange a replacement.

6. Refunds & Processing

Once your return is received and inspected by our workshop, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund based on the item’s condition. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days (depending on your bank or card issuer).

Contact Us

For any questions regarding our workshop practices, textile care, or return requests, please reach out to us at care@kainchidhamhandloom.com.

Workshop Address: Kainchi Valley, Bhowali-Almora Road, Uttarakhand 263132.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company first, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at care@kainchidhamhandloom.com.